Central to HOPE’s work is remaining mission-centered, even as the organization grows. This document offers an example of how HOPE does so: HOPE works with the board to develop and maintain an intentional and impactful strategy for spiritual integration throughout the network. The strategy was most recently revised in 2021.
Download: Spiritual Integration Strategy at HOPE (33KB docx)
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This downloadable guide provides a simple model with discussion questions to help programs integrate Christ-centeredness and spiritual transformation into their work.
Download: Spiritual integration implementation guide (6.4MB pdf)
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The client spiritual journey captures the framework and underlying assumptions for engaging microfinance clients in spiritual transformation.
Download: Microfinance client spiritual journey (404KB pdf)
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This document connects the spiritual metrics and questions from the microfinance HOPE Quotient impact survey to our spiritual integration framework, summarizing the way we listen to understand the spiritual experiences of those we serve. This was presented at the 2024 OneAccord Spiritual Metrics conference.
Download: Spiritual Metrics at HOPE (2.0MB pdf)
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HOPE is committed to exploring how to effectively proclaim the Gospel through our work in microfinance. One of the most challenging operational activities of microfinance is delinquency management. This guide shares our learnings on how to show the love of Christ during delinquency management. The guide has two parts: (1) Biblical principles we believe are foundational to Christ-centered delinquency management (CCDM) and (2) a discussion of common challenging questions about CCDM.
Download: Christ-centered delinquency management guide (3.1MB pdf)
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These biblical principles provide the foundation for why customer service matters at HOPE International. We believe customer service is a key method of how we bear witness to Christ and His Kingdom through our work.
Download: Christ-centered customer service principles (563KB pdf)
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At HOPE, we are called to bear witness to Christ and His Kingdom through how we work. A key part of this is designing our products and services to intentionally bear witness to Christ and His Kingdom. This resource is available to help with the design of products and services which are Christ-centered, client-focused, missionally-aligned, and sustainable.
Download: Christ-centered product design principles (691KB pptx)
Download: Christ-centered product design principles - simplified version (343KB pptx)
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At HOPE, the Faith in Practice (FIP) initiative is designed to help us grow as a network in how we abide in and follow Christ. Each iteration of the FIP, we focus on a core principle for study and reflection throughout our network to help us grow in doing God’s work God’s way. A main emphasis of the initiative is practically applying these core principles into our day to day work.
Link: Example of Faith in Practice email
Download: Faith in Practice Overview (520KB pdf)
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