MIS/IT Supervisor

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Role Description


Application deadline: March 07, 2019

The MIS/IT Supervisor is responsible for all the Turame’s hardware components e.g workstations, servers, network equipment, storage and backup and information system software, as well as the choice and the operation of telecommunications services implemented. The MIS/IT Supervisor is responsible for monitoring the management information system in collaboration with the system provider(s). The MIS/IT Supervisor should be familiar with the core banking functionality and business processes.

See end of this posting for application instructions.

  • Location: Bujumbura, Burundi, Burundi

  • Level: Professional

  • Type: Full-time

  • Department: Finance

  • Reports to: Finance Manager

  • Position supervises: MIS/IT Assistant, Data Entry Clerks

Responsibilities


  • Promote and fulfill the mission, method, and motivation of Turame Community Finance S.A.
  • Technical support, support for telecommunication equipment and infrastructure, in particular to:
  • • Manage server operations on a daily basis;
  • • Administer the computer network and other vital system connections
  • • Ensure relationships with technical support from equipment and software vendors
  • • Perform timely troubleshooting interventions in Turame’s remote branches
  • • Set up and administer the management information system in accordance with the norms and regulations of the sector and supervisory bodies (accounting standards of the Burundi MFIs).
  • • Anticipate and manage the changes as a result of the institution’s strategy and other changes in the context, local laws, etc.
  • Functional support for MIS system users
  • • Provide continuing education and training and a help desk for MIS system users
  • • Propose and program custom reports to make the system more efficient and meet the needs of users.
  • • Identify gaps in the MIS system and propose appropriate solutions.
  • • Ensure a close follow-up of any fault (bugs) identified in the MIS system until the resolution of the same.
  • • Provide an ad-hoc interactive support for the decision-making processes of managers, loan officers and other team members.
  • • Administer security and user profiles and Perform all software installations
  • Backup and Restore
  • • Configure backup points for all servers
  • • Monitor daily backups: ensure that they have been successfully completed,
  • • Make regular database and file analysis on the servers and restore if necessary.
  • • Enforce the daily backup procedures as mandated in the MIS/IT manual
  • • Establish and monitor the IT/MIS elements of the disaster recovery policy, and set up systems and infrastructure to achieve this.
  • System monitoring
  • • Participate in audits and ensure that all audit recommendations related to the MIS system are implemented,
  • • Contribute to the development and improvement & refinement of management information system procedures
  • • Contribute to the analysis work and possible implementation of new systems over time
  • • Ensure verification of all system updates before installation
  • Core banking
  • • Responsible for the first level trouble shooting of the core banking system and other IT systems at Turame
  • • Maintain a good working knowledge and understanding of the business processes that the IT systems are supporting
  • • Maintain good contacts with those persons providing the higher levels of trouble shooting and issue management.
  • Performing all other tasks as assigned by the Finance Manager in order to accomplish the mission of the institution.

Qualifications


  • • Fully committed to the achievement of Turame’s Mission, Method and Motivation
  • • Degree in Computer IT studies, Telecommunication, IT engineering or other related qualifications. Candidates with a master’s degree in the above areas will have an added advantage
  • • A minimum of five years of experience in core banking IT systems
  • • Professional working proficiency in English and French languages is highly required

Skills


  • • Strong experience in using c# programming language
  • • Proven experience in project planning and management.
  • • Strong organizational skills, including effective time management and prioritization of competing demands/multiple deadlines;
  • • Trustworthy, motivated, and flexible;

Special application instructions


Application should include: motivation letter, updated curriculum vitae, copies of diploma/certificate or anything that can confirm your competencies. Physical application files can be sent to the following address: The Human Resources Manager Turame Community Finance S.A. P.O. Box 2893; 33, Avenue de la Révolution Telephone: +257 22 256 736 Bujumbura-Burundi. OR; Send electronic application documents by e-mail to: recruitment@turame.com CLOSING DATE: Thursday, March 7th, 2019 at 16h00

Additional information


HOPE's hiring process

This guide will help you to understand where you are in the process and what to expect next.

  1. PRAYER

    We start each posting with prayer that God would prepare and lead the right person to this position and that we would make a wise choice.

  2. COMMITTEE

    A small group of relevant people connected to the open position is formed to discuss the needs and requirements.

  3. POST & REVIEW

    The job description is posted, and we review all applicant resumes.

  4. SCREEN & INVITE

    We review and screen candidates for skill, culture, and mission fit and then invite them to an initial interview.

  5. SECOND INTERVIEW

    We will then pass along qualified candidates to the hiring manager for a second-round phone interview.

  6. FACE to FACE

    We will select several top candidates to bring in for face-to-face interviews.

  7. At that point we will make a decision. Our process typically takes about 120 days but of course varies depending on the role and candidate pool.

HOPE's hiring process

This guide will help you to understand where you are in the process and what to expect next.

  1. PRAYER

    We start each posting with prayer that God would prepare and lead the right person to this position and that we would make a wise choice.

  2. COMMITTEE

    A small group of relevant people connected to the open position is formed to discuss the needs and requirements.

  3. POST & REVIEW

    The job description is posted, and we review all applicant resumes.

  4. SCREEN & INVITE

    We review and screen candidates for skill, culture, and mission fit and then invite them to an initial interview.

  5. SECOND INTERVIEW

    We will then pass along qualified candidates to the hiring manager for a second-round phone interview.

  6. DECISION

    At that point we will make a decision. Our process typically takes about 120 days but of course varies depending on the role and candidate pool.

Get to know HOPE before you apply.

Details & eligibility

Eligibility

Undergraduate students who have completed at least their junior year by the start of the internship, recent graduates, and graduate students are eligible to apply for internships. Recent graduates, graduate students, and business professionals are eligible to apply for fellowships.

Key dates

The deadline to apply for the 2019 summer internship term is Jan 21st. The summer term is May 28th - Aug 15th, and candidates are strongly encouraged to attend a training conference in Lancaster, PA, from May 28th - June 3rd.

Summer 2019

Spring, fall, and fellowship applications are considered on a rolling basis.

Interviews

Individuals being considered for a position will have a preliminary interview and then a secondary interview.

Housing

HOPE International assists interns and fellows in securing housing and offers a stipend to offset the expense of rent during the internship/fellowship.

Wages

Interns and fellows are 100 percent responsible for all travel and living (aside from housing) expenses incurred during their time with HOPE, including providing their own health insurance. HOPE provides all interns and fellows with resources and assistance in raising monetary support if necessary.

Early decision

Applicants requiring an earlier decision date should state such in their application. Although HOPE will try to grant these requests, the candidate will be competing against an unknown candidate pool, which lessens the likelihood of a favorable decision.

Training conference

Summer interns and fellows convene in Lancaster for a training conference prior to the start date. During this time, they meet with HOPE’s founder, Jeff Rutt; HOPE's president & CEO, Peter Greer; and the rest of the HOPE team. The training conference features various seminars and training tools in combination with HOPE’s annual Leadership Summit.

Work schedule

Full-time interns and fellows working in Lancaster work 32-hour weeks (8:00 a.m. to 5:00 p.m. with an hour for lunch) and are given Friday off. Because HOPE interns and fellows in Lancaster work a shortened week, there may be opportunities for them to seek weekend employment to help cover expenses. Work schedules vary for interns and fellows based overseas. Internships with HOPE should span a minimum of 10 weeks and can be extended up to a total of nine months per the acceptance of the supervisor. Fellowships are typically 9-12 month positions.

Applicant FAQs

Why is HOPE International in Lancaster, PA?

HOPE was founded in Lancaster in 1997 by Jeff Rutt, a local home builder. A vibrant city of approximately 60,000 people, Lancaster has something for everyone. Here are the top 10 reasons we love Lancaster:

  1. Named by Forbes as one of the 10 coolest cities to visit in the U.S.
  2. Close to Baltimore, Philadelphia, D.C., and New York—but without the high cost of living
  3. Great shopping and a vibrant local food scene
  4. Home of the country’s oldest continuously operating farmers’ market
  5. Regular events like First Friday, free concerts in Long’s Park, and more
  6. Scenic location, perfect for exploring the great outdoors
  7. Dynamic art, theatre, and music scenes
  8. Downtown Lancaster is unique and authentic
  9. Summer evenings cheering on our very own minor league baseball team
  10. Delicious ice cream and whoopie pies: Need we say more?

What is HOPE culture like?

We like to say that we take our work seriously, but we don’t take ourselves too seriously. Our culture is something we’re really excited about. So excited that we have a whole section on this page dedicated to talking about it. Learn more about our culture through our PASSION statement, manifesto, and statement of faith.

What does a typical day look like?

There is no typical day at HOPE! Daily responsibilities will depend on your role, but there are some things that you can count on if you are a domestic staff member: staff prayer times on Mondays, Wednesdays, and Fridays; staff devotions on Tuesdays; and staff meetings every other Thursday. These are times that domestic staff get together and intentionally study the Word, pray, celebrate, and hold one another accountable. We look forward to these times of building relationships with each other and with the Lord.

What do staff members say is their favorite thing about working at HOPE?

If you ask different people this question, you’ll get different responses. Many people cite their passion for HOPE’s mission to alleviate both physical and spiritual poverty. Some love HOPE because they get to make an impact for the Lord while using their gifts and abilities. Others love the culture. Often, people say their favorite thing about HOPE is that they get to pray and worship with colleagues. Many love to see the pride on clients’ faces when they use their gifts and passions to provide for their families and communities. It varies, but everyone has a long list of things that bring them back to work each day!

What is the interview process like?

HOPE’s interview process is extremely collaborative. We begin by screening resumes. The next step is an initial phone interview with human resources. Candidates who move beyond the initial phone screen will interview over the phone again, this time with the hiring manager. There is sometimes a third phone screen with an executive team member, and finalists are brought to Lancaster to interview in person with the search committee. Our goal is to complete each hiring process within 120 days.

This process may vary for international roles.

How do I know the status of my application?

After you enter your resume and cover letter into our applicant tracking system, you will receive an email indicating that we have received your materials. You will be emailed again with any relevant information regarding your application. Due to the volume of applications received, we are unable to answer individual phone calls or email requests for status updates.

How should I apply?

First, check out HOPE’s open positions. If there are any roles that could be a fit, please click on the open position and click on the “apply now” button. You will be directed to enter your resume and cover letter into our applicant tracking system. Due to the volume of applications received, we are unable to answer individual phone calls or email requests for status updates.

We cannot accept hard-copy materials. Thank you!

Applicant FAQs

What is the difference between an internship and a fellowship?

Internships are semester-based positions for undergraduate and graduate students of all disciplines. Fellowships are 9-12 month positions for experienced graduate students or business professionals.

What if I’m interested in multiple positions?

We ask interns and fellows to select their top two preferences. Due to the volume of applications, we are typically unable to consider applicants for more than two positions at a time.

What is the support-raising process like for interns and fellows who choose to fundraise?

In the past, some have chosen to raise support for their internships or fellowships. If you choose to do this, HOPE assists you in this process, offering you resources and support to help raise the support you need.

Are there any opportunities for interns and fellows to become staff members?

Yes, quite a few HOPE staff members first came to HOPE through an internship or fellowship. However, a job is not guaranteed as a result of your internship or fellowship.

What does the average day look like for a HOPE intern or fellow?

There’s no typical day! Interns and fellows might travel frequently into the field or work primarily from an office setting. An average day will vary based on the role and where the intern or fellow is located.

Who will be my supervisor?

Expatriate Internships and Fellowships: Interns and fellows will report to a branch manager or another staff member in the field.

Domestic Internships and Fellowships: Interns and fellows will report to a HOPE staff member.

What is HOPE looking for in candidates?

HOPE looks first for candidates who exhibit an active and vibrant relationship with Christ and demonstrate commitment to serving families who have been marginalized. An ideal candidate has led others, whether on campus, in their church, or in the community. An ideal candidate also has excellent written and verbal communication skills as well as international experience, specifically in the developing world. Finally, an ideal candidate is a lifelong learner—someone who gets excited by continually learning new things and is actively pursuing knowledge.

Why do you require that students complete their junior year in order to be eligible?

The GROW Internship and Fellowship Program is a competitive one, and we anticipate a large applicant pool. Interns and fellows who have completed more semesters of college tend to contribute more professionalism, maturity, independence, and confidence in the workplace. Also, they have received more relevant coursework in their major, better preparing them for their specific work here.

Who arranges my travel? Who pays for it?

HOPE facilitates travel arrangements abroad for expatriate interns and fellows, but the cost of travel falls to the intern or fellow.

Expatriate Interns and Fellows: We will coordinate the purchase of all international tickets because we can do so at a discounted rate through our relationship with our travel agency.

What is housing like?

Expatriate Internships and Fellowships: Because we work with our local partners in the field for housing arrangements, housing varies. Interns and fellows are often placed with a host family or provided apartment-style housing near the location where they work. Interns and fellows sometimes live with a roommate, either another HOPE intern or fellow or an expatriate intern or fellow of one of our partners.

Domestic Internships and Fellowships: One option for housing is staying in homes hosted by staff members or supporters of HOPE. Accommodations for interns and fellows will vary according to several factors: time of year, funding, availability of host homes, and transportation needs.

Do you consider non-business majors?

Yes. At HOPE, we believe it’s important to evaluate a candidate as a whole. We want an individual with the heart of a missionary, the mind of a businessperson, and the soul of a development worker. We have had interns and fellows with majors in English, social work, economics, international studies, foreign languages, and many more. That being said, some positions do require more technical background in finance or other fields.

Are HOPE internships or fellowships paid?

HOPE internships and fellowships are unpaid; however, we do cover the cost of housing for our interns and fellows (in most, but not all, cases). Many interns and fellows raise funds to help cover living costs.